English · Latviešu
Terms of Service
Effective 14 August 2026 · v2.2
1. Who we are
Pindela is a product of Woodrock Solutions, operated by SIA "D & L SERVISS", registration No. 50103412361, VAT No. LV50103412361, Rūpniecības iela 25–33, Rīga, LV-1045, Latvia ("we", "us", "our"). SIA "D & L SERVISS" is also the data controller for personal data processed through the Service.
Pindela is a location-based photo game: players post photos of real, publicly accessible places, and other players physically travel there and use their phone's GPS to prove they found the spot.
By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use Pindela. How we handle your personal data (including your location) is explained in our separate Privacy Policy, which we encourage you to read.
2. Your account and licence
Licence. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Pindela app on devices you own or control, for your personal, non-commercial use, subject to these Terms.
- You must be at least 16 years old to use Pindela. If you are 16 or 17, you may use the Service only if your parent or legal guardian agrees to these Terms on your behalf.
- Advertising and your age. You must be 16 or older to use Pindela (above). We do not collect or store your age or date of birth. Personalised advertising is off by default and is shown only to players who, in the app, confirm they are 18 or older and separately consent to ad personalisation; everyone else keeps non-personalised ads. You can turn this off at any time in Settings → Privacy, and turning it back on asks you to confirm 18+ again. See our Privacy Policy for details.
- You sign in with your Google or Apple account — there is no Pindela password. Keep your Google/Apple credentials secure. You are responsible for activity on your Pindela account, unless it results from unauthorised use that is not attributable to you; you are not responsible for activity that occurs after you have told us your account is compromised.
- One account per person. Creating or operating multiple accounts is not allowed (see Section 4 — it is also cheating).
- You choose a username at onboarding. It is shown publicly (leaderboards, winners lists), so choose it carefully — we recommend not using your real name. Usernames normally cannot be changed, but we will change or anonymise your username on request where you have a legitimate reason (for example, it reveals your identity or creates a safety risk) — contact Show email address…. Usernames must not be offensive or impersonate others.
- Tell us at Show email address… if you believe your account has been accessed without your permission.
- You can delete your account at any time in the app (Profile → delete account). Deletion is permanent: your profile, points, rankings and game history are removed and cannot be restored. Your challenge photos are always deleted; a challenge nobody else played is removed entirely, while a challenge other players have played is kept in anonymised form — no longer linked to you — so those players keep the points and placements they earned on it. We may retain limited data after deletion where the law requires or allows it — for example, records of moderation decisions, content kept as evidence of reported violations, and purchase records — for the periods described in our Privacy Policy. Deleting your account does not cancel an active store subscription — cancel it in the App Store or Google Play first (Section 8).
3. Safety and real-world conduct
Pindela involves moving around the real world. Your safety comes first — and it is your responsibility.
- You play at your own risk, within the limits of applicable law. Use your own judgment about whether you are fit to walk, cycle or otherwise travel to a location, and whether a place or route is safe for you.
- Obey all laws, including traffic rules, at all times while playing.
- Never trespass. Only post challenges at, and only try to reach, places that are publicly accessible. Do not enter private property, restricted areas, construction sites, railway tracks or anywhere you are not allowed to be.
- Stay aware of your surroundings. Do not stare at your screen while crossing roads or in traffic; look up and around.
- Never play while driving or operating any vehicle.
- We do not verify that locations are safe. Challenges are created by other players. A place appearing in Pindela does not mean it is safe, legal or suitable for you to visit. If a location looks unsafe, do not go — and report it in the app.
The app shows safety reminders and lets you report unsafe locations, but these features do not replace your own judgment.
4. Acceptable use and fair play
You agree to use the Service only lawfully and as intended. In particular, you must not:
- Cheat. This includes GPS spoofing or mock-location tools, tampering with your device's location or the app, using multiple accounts, colluding with other players or alt accounts to farm points, using bots, scripts or any automation, or exploiting bugs (if you find one, report it to us instead at Show email address…); Abusing the invite programme — inviting yourself, creating or using additional accounts to collect invite rewards, or trading or selling invite codes for anything of value — is a breach of these Terms.
- Harass or harm other players — no abusive, threatening, hateful or defamatory behaviour or content, and no attempts to identify, follow or endanger other players;
- Interfere with the Service — no probing, scraping, reverse engineering, overloading or circumventing security or moderation measures;
- Use the Service for any unlawful purpose.
Respect other players. Pindela is built on fair, physical play: everyone actually goes to the spot. Anti-cheat systems run server-side (for example, guesses are validated against real GPS presence, and suspicious patterns are flagged for review). Breaching these rules can lead to removed content, reversed points, forfeited virtual items, suspension or a permanent ban under Section 6.
5. Your content
When you post a photo challenge, you create content ("Your Content").
Ownership. Your Content remains yours. We do not take ownership of your photos.
Licence to us. So the game can work, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, adapt (e.g. resize, re-encode, blur) and moderate Your Content for the purposes of operating, providing, securing and improving the Service. This licence lasts as long as Your Content is on the Service and, for reported content, for as long as we need it to handle the report, any complaint or appeal, and any legal claims — see the retention periods in our Privacy Policy.
Licence to other players. You also grant other Pindela users a licence to view Your Content within the app as part of gameplay.
Your promises about each photo. By posting a challenge, you represent and warrant that:
- you took the photo yourself, live, at the place it depicts, you have the right to post it, and you have obtained any consents needed to photograph and post it (for example, from people who could be identifiable);
- the place is publicly accessible, lawful to photograph, and lawful and safe for other players to visit;
- you have used the in-app blur tool to blur any identifiable people and vehicle licence plates in the photo;
- the photo contains no unlawful content — no images of minors, no private homes identified as someone's residence, no security-sensitive sites, and nothing sexual, hateful, harassing or otherwise illegal.
Metadata. For your privacy and everyone's safety, we strip photo metadata (including embedded GPS/EXIF data) server-side when your photo is processed — the photo other players see never contains your camera's metadata.
If Your Content breaches these Terms, we may remove it and take action under Section 6. You are responsible for losses we suffer that are directly caused by your breach of these promises, to the extent you are at fault and the losses were reasonably foreseeable. Your statutory rights and defences are unaffected.
6. Moderation, reporting and appeals
Pindela hosts user-generated content, and we take our responsibilities under the EU Digital Services Act seriously.
Reporting content. You can report a challenge directly in the app (reasons include unblurred people/plates, unsafe locations, and illegal or NSFW content). Anyone — including people without a Pindela account — can give notice of content they consider illegal through our public form at pindela.app/report: identify the content, explain why you consider it illegal, and leave your name and email address. You immediately receive a reference number (for example, DSA-2026-123456). Our motivated decision — what we decided, why, and whether automated means were used in making the decision — is published under that reference on the same page, where you can check the status of your notice at any time; we do not send decisions by email. If you disagree with the outcome, you can reply through the same form, quoting your reference. Reporters remain anonymous to the reported user. Knowingly abusive reporting is itself a violation.
If you appear in a photo. If you believe you are identifiable in a Pindela photo, you can request its removal — no account needed — at pindela.app/photo-removal. Requests work the same way as content notices: you receive a reference number and our decision is published under it on that page.
Review before and after publication. Some posts may be held for human review before they are published — for example, the first posts from a new account, or photos flagged by our automated screening — and you will be notified of the outcome. Uploaded photos are automatically screened for nudity/NSFW content by software running on our own infrastructure. Automated systems never permanently remove content or sanction your account by themselves: flagged photos are held for a human decision, and content that receives many reports may be temporarily hidden automatically pending prompt human review — if that happens to your post, you will be notified. Account suspensions and bans are never imposed solely by automated means — a human reviews the evidence before any account sanction.
Statements of reasons. If we remove or restrict your content, or restrict or suspend your account, we will tell you in the app what we decided and why — including the facts relied on, the rule or law involved, whether automated means were used in making the decision, and your redress options: our internal complaint system below, certified out-of-court dispute settlement bodies under Article 21 of the Digital Services Act (where available), and the courts. We may withhold details only where the law requires it.
Strike ladder. Enforcement is proportionate and escalating: typically warnings → temporary suspension → permanent ban, depending on severity and repetition. Minor issues may just mean the content is hidden until fixed. Severe or illegal content (e.g. content endangering children, credible threats) bypasses the ladder: immediate removal, ban, and — where appropriate — reporting to the police or other competent authorities. We may preserve your photos and associated information (including location and account data) and provide them to law enforcement or other authorities where we are legally required or permitted to do so in response to a lawful request. We may also reverse points and refund affected players' daily allowances when content is removed.
Complaints and appeals. If we remove or restrict your content, restrict, suspend or terminate your account, or decide not to act on a report you submitted, you can lodge a complaint with us free of charge within 6 months of our decision — in the app (suspensions and bans can be appealed once each, directly from the lockout screen), via the form at pindela.app/report quoting your reference, or by email to Show email address…. Complaints are reviewed by a human — never decided solely by automated means — and we will tell you the reasoned outcome without undue delay. Gameplay outcomes themselves (for example a losing guess or your placement) are final and cannot be appealed, though you can always contact us.
Blocking players. You can block another player at any time. Blocking mutually hides your content from each other and prevents interaction. Manage blocks in Settings → Blocked users.
7. Virtual items and Pins
Pindela includes Pins, a virtual in-game currency, and other virtual items such as badges and daily allowances.
- Pins can be earned for free (daily rewards, achievements — including streak badges — and optional rewarded ads) or bought as consumable packs through the Apple App Store or Google Play. Pins are also earned by inviting friends — both of you receive Pins once the friend you invited first posts an approved challenge or solves one.
- Pins are spent on optional gameplay extras (for example, retrying a guess or revealing a hint). Pins can also be spent on permanent increases to your daily posting and guessing limits. These increases are a durable entitlement: they remain on your account, including if a Premium subscription ends. They are still Pins-funded virtual items — they carry no monetary value and are not refundable for money.
- Pins and other virtual items have no monetary value, are not transferable, cannot be exchanged, sold or redeemed for money, and can only be used inside Pindela.
- Pins are a licence, not property: we grant you a limited, revocable right to use them in the game.
- Some virtual items are competitive and can change hands. A local legend title on a starred spot is held only while you lead that spot's standing — a player who collects it more times takes the title, and the collections you made remain yours. Titles carry no monetary value.
- We may adjust earn rates, prices in Pins, and what Pins can buy, to keep the game balanced and to combat fraud and cheating. If a change to what Pins can buy, Pin prices or Premium features negatively affects your access to or use of paid features in more than a minor way, we will notify you in advance on a durable medium, and you may end the affected purchase free of charge within 30 days of the notice (or of the change, if later) and receive a proportionate refund (unused Premium period, or the purchase value of affected paid, unused Pins). Store refunds and chargebacks may result in corresponding Pins or entitlements being removed.
- Invite rewards can be reversed. We may withdraw Pins and Premium days granted through the invite programme, and where appropriate suspend or terminate the accounts involved, if an invite is not genuine — for example inviting yourself, creating accounts in order to collect rewards, or any other attempt to obtain rewards other than by genuinely introducing a new player. We reverse only the rewards granted for the affected invite, which may take a Pins balance below zero. Where the player who was invited took no part in the abuse, we leave their Pins alone. We will tell you when we do this, and you can challenge it through the complaints route in section 15.
- Points and placements you earned on another player's challenge are not lost if that player deletes their account: the challenge record is kept in anonymised form (its photo is deleted and it is no longer linked to the poster), and your points and placements remain.
- If we lawfully terminate your account for a serious breach of these Terms (e.g. cheating or severe content violations), earned Pins and virtual items are forfeited, along with any Pins obtained through or connected to the breach. Paid, unused Pins unconnected to the breach are forfeited only to the extent permitted by applicable law.
- If we terminate your account without cause, or discontinue the Service, we will refund you the proportionate value of any paid, unused Premium period and the purchase value of paid, unused Pins. Your statutory rights (Sections 9 and 11) are unaffected.
9. Right of withdrawal (consumers)
If you are a consumer, you have a statutory 14-day right of withdrawal for online purchases under the Consumer Rights Protection Law of Latvia and EU consumer law.
Premium subscription. You may withdraw within 14 days of subscribing, without giving any reason. During the purchase flow you are asked to tick a consent box — never pre-ticked — expressly requesting that Premium starts immediately, during the withdrawal period, free trial included. If you then withdraw within the 14 days, you receive a refund reduced proportionately for the paid part of the subscription period already provided before you told us you were withdrawing — free-trial days cost nothing.
Premium earned through invites. The right of withdrawal applies to purchases. Premium granted through the invite programme is provided free of charge and is not a purchase, so there is nothing to withdraw from. This does not affect your withdrawal rights for any Premium subscription or Pins you actually buy.
Pin packs (consumables). Pin packs are digital content delivered immediately upon purchase. Before a Pin pack is delivered, you are asked (in the purchase flow, via a consent box that is never pre-ticked) to expressly consent to immediate delivery and to acknowledge that you thereby lose your 14-day right of withdrawal. This consent and acknowledgement are recorded before the purchase completes and confirmed on a durable medium — your permanent in-app record described below. Once the Pins are credited, the purchase is no longer withdrawable — except where this consent was not obtained (in which case your withdrawal right remains intact) or where the law or Apple's/Google's policies provide otherwise.
Withdrawing in the app. The quickest way to withdraw is built into the app: Settings → Purchases & consents → "Request a withdrawal / refund". Pick the purchase, submit, and your withdrawal statement is recorded with a timestamp and confirmed with a reference number (for example, WD-2026-123456). Because payment was processed by the store, the refund itself is completed through the relevant store's refund flow — the app points you to it, and we will facilitate where needed.
Withdrawing through the stores or in writing. For purchases billed by Apple (App Store), the payment transaction is concluded with Apple, and the simplest way to withdraw is Apple's refund process (reportaproblem.apple.com) — you may also contact us and we will facilitate. For purchases on Google Play, we are the seller: use the in-app flow above, send an unequivocal statement (e.g. an email) to us, or use Google Play's refund process. Because payments are processed by the stores, any refund we owe you will normally be issued through the relevant store; where that is not possible, we will pay you by other reasonable means (e.g. bank transfer) after verifying the purchase. You may use this model withdrawal form (not obligatory):
Your durable record. Your purchases, the exact checkout consents you gave (with their text version and time) and any withdrawal requests are permanently listed in the app under Settings → Purchases & consents, where you can export the record at any time. We do not send purchase confirmation emails — the store's own receipt and this exportable in-app record are your confirmation on a durable medium.
Your statutory rights — including the conformity guarantee for digital content and services under EU law — are not affected by this section.
10. Purchases through Apple and Google
All purchases in Pindela are made exclusively through the Apple App Store or Google Play. There is no website checkout and we never handle your card details. Whichever store you use, payment, receipts and store refunds are handled inside your store account, while we (SIA "D & L SERVISS", trading as Woodrock Solutions) remain the provider of the Pindela service — responsible to you for the app, Premium and Pins themselves. Refunds are handled as described in Section 9 and otherwise according to Apple's and Google's policies, without prejudice to your statutory rights.
Google Play. For purchases on Android, we (SIA "D & L SERVISS") are the seller, and Google processes the payment under the Google Play terms. Manage or cancel subscriptions and request refunds via Google Play; refunds follow Google Play's refund policies and your statutory rights.
Apple App Store. For purchases on iOS, the payment transaction is concluded with Apple as merchant of record, under Apple's Media Services Terms, and Apple's refund process (including the EU 14-day cancellation right) applies to the payment. These Terms still govern your use of Pindela, Premium and Pins themselves. If you downloaded Pindela from the Apple App Store, the following also applies:
- These Terms are between you and us only — not with Apple. Apple is not responsible for the app or its content.
- The licence in Section 2 is limited, for App Store downloads, to a non-transferable licence to use the app on Apple-branded devices you own or control, as permitted by the Usage Rules in the App Store Terms of Service (except that the app may be accessed by other accounts via Family Sharing or volume purchasing, where available).
- We, not Apple, are solely responsible for providing any maintenance and support for the app (to the extent required by these Terms or applicable law). Apple has no obligation whatsoever to furnish any maintenance and support services for the app.
- If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund you the purchase price of the app (if any); to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility.
- We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession/use of it, including: (i) product liability claims; (ii) claims that the app fails to conform to legal or regulatory requirements; and (iii) claims under consumer protection, privacy or similar legislation.
- If a third party claims the app or your possession and use of it infringes their intellectual property rights, we — not Apple — are solely responsible for the investigation, defence, settlement and discharge of that claim.
- You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
- You must comply with applicable third-party terms (e.g. your mobile carrier's terms) when using the app.
- Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
- Questions, complaints or claims about the app should be directed to us: SIA "D & L SERVISS", Rūpniecības iela 25–33, Rīga, LV-1045, Latvia; Show email address….
11. Termination
By you. You may stop using Pindela at any time and may delete your account in the app. Deleting your account does not by itself cancel a store subscription — cancel it via the App Store or Google Play first.
By us. We may suspend or terminate your account if you materially breach these Terms (including cheating, harassment or posting prohibited content), following the proportionate approach in Section 6. Where suspension or termination results from a moderation decision, you can complain or appeal (Section 6). We may also terminate or discontinue the Service itself; if we do, or if we terminate your account without cause, Section 7 (refunds of paid, unused Premium and Pins) applies.
On termination, your licence to use the Service ends. Sections that by their nature should survive (including Sections 5, 7, 12, 13 and 16) survive termination.
12. Disclaimer and liability
Conformity guarantee. If you are a consumer, we are liable under applicable law for the conformity of the digital content and digital services we supply to you (the statutory conformity guarantee): if Pindela, Premium or a Pin pack does not work as described, you are entitled to have it brought into conformity and, failing that, to a proportionate price reduction or to end the contract with a refund for the non-conforming part. Nothing in these Terms limits that guarantee or any other mandatory consumer rights.
The game and the real world. Beyond what the law requires, the Service is provided as available. Gameplay depends on things we do not fully control — GPS accuracy, mobile networks, your device, app store availability — so we cannot promise uninterrupted or error-free operation. As set out in Section 3, challenges are created by other players, we do not verify that any location is safe, and you decide whether and how to undertake the physical activity involved in playing. You are responsible for exercising your own judgment about your fitness, your route and your surroundings.
Limits on our liability. To the extent permitted by law, we are not liable for losses that were not caused by our breach of these Terms, or that were not reasonably foreseeable. Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law, or affects your mandatory consumer rights.
13. Governing law and language
These Terms are governed by the laws of the Republic of Latvia and applicable European Union law. These Terms are concluded in English; where we provide a Latvian translation, the Latvian version prevails for consumers in Latvia in case of any inconsistency. If you are a consumer, you additionally enjoy the protection of any mandatory provisions of the law of the country where you live, and you may bring proceedings in your home courts where the law allows.
14. Changes to these Terms
We may update these Terms from time to time — for example, for new features, legal requirements or game-balance changes. The version number and effective date at the top of this document always tell you exactly which text applies. Non-material changes — such as clarifications, corrections of errors and changes that do not reduce your rights — may take effect as soon as the updated document is published at pindela.app/terms.
For material changes we will give you at least 30 days' notice on a durable medium before they take effect: a notice in the app plus the updated, versioned document on this site. If you do not accept a material change, you may terminate the contract free of charge at any time before the change takes effect — we will refund the proportionate value of any prepaid, unused Premium period (and the purchase value of paid, unused Pins where the change materially affects them). If a change involves processing your personal data in a new way that requires your consent, we will ask for that consent separately in the app — continued use alone is never treated as consent to data processing. Continuing to use Pindela after the effective date otherwise means you accept the updated Terms.
15. Complaints and dispute resolution
If something goes wrong, please contact us first at Show email address… — most issues can be resolved directly. We answer consumer complaints within 15 working days of receiving them; if a complaint needs longer to resolve, we will tell you why and when to expect our full answer.
If you are a consumer and we cannot resolve your complaint, you may turn to:
- the Consumer Rights Protection Centre of Latvia (PTAC) — Brīvības iela 55, Rīga, LV-1010, Latvia, www.ptac.gov.lv — and its Consumer Dispute Resolution Commission (out-of-court dispute resolution, free of charge for consumers);
- the EU Online Dispute Resolution (ODR) platform, where available, or the out-of-court dispute resolution options the European Commission provides for cross-border consumer disputes;
- for complaints about how we handle your personal data: the Latvian Data State Inspectorate (Datu valsts inspekcija, www.dvi.gov.lv) — see our Privacy Policy for your data protection rights.
Notices about illegal content (Digital Services Act) are handled separately through the public form at pindela.app/report — see Section 6. You can check the status of any notice, and read our motivated decision, by entering your reference number on that page.
You always retain the right to go to court.
16. General
- Severability. If any provision of these Terms is found invalid or unenforceable, it will not apply, and the remaining provisions remain in full force.
- Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer these Terms to a successor of our business (e.g. in a merger or sale), provided your rights are not reduced.
- No waiver. If we do not enforce a provision of these Terms, that is not a waiver — we may enforce it later.
- Entire agreement. These Terms, together with the Privacy Policy and any in-app rules they refer to, are the entire agreement between you and us regarding the Service.
17. Contact
SIA "D & L SERVISS" (Pindela / Woodrock Solutions) Reg. No. 50103412361 · VAT No. LV50103412361 Rūpniecības iela 25–33, Rīga, LV-1045, Latvia Email: Show email address…
This email address is also our single point of contact for authorities and users under the EU Digital Services Act; illegal-content notices can also be filed without an account at pindela.app/report. You can communicate with us in English or Latvian.